Description
A place to return to.
QX HAVEN is a full-zip hooded layer in an oversized fit, with wide cuffs and a dark zip line framing the front. The QX label sits at the chest: a mark, not a statement.
Zip it closed, wear it open, let it fall off one shoulder.
It adapts. It stays.
Exchange And Return
Exchange Policy
Exchanges are available within 14 days of receiving your order if:
- The item is unused, unwashed, and in original condition.
- All tags and packaging are included.
Exchange is available for:
- Wrong size
- Wrong item received
- Customer dissatisfaction with the item
- Manufacturing defects
Exchange is not available for:
- Used or washed items
- Damaged products due to misuse
- Missing tags or packaging
- Customized orders
Return Policy
Returns are only accepted for:
- Damaged items
- Customer dissatisfaction with the item
- Wrong orders
- Manufacturing defects
To request a return, contact us within 24 hours of delivery with:
- Your order number
- Clear photos/videos of the issue
Shipping And Refunds
Shipping & Fees
- Shipping fees are non-refundable.
- Shipping across Egypt typically takes 2–5 business days.
- Exchange shipping fees are paid by the customer unless the issue is from our side.
- Refused orders without valid reason may result in shipping fees being deducted from future orders.
Before Receiving Your Order
You can:
- Open and inspect the package
- Check size and quality before payment
Please keep the product in original condition during inspection.
Refunds
Approved refunds are processed through:
- Bank transfer
- Mobile wallet
Refund processing may take 3–7 business days after inspection.